Serving Central Virginia & Maryland, Charlottesville, Bethesda, Lynchburg, Harrisonburg
Monday, April 19th, 2021 by Kinsey Price
You've spent time with a system design specialist and decided to get started on the project. What happens after the sale?
That's a great question! It's also what separates good contractors from the bad ones. Yes, it's important for us to sell to keep the business running and each systems design specialist does their best to provide the best impression of their company, themselves, and their products.
But, what happens after the sales visit? Do the Production Team and the company deliver on what the salesperson promised?
This is where a lot of contractors get it wrong. They promise a lot and very often, fall short. You may hear excuses and get frustrated.
Fortress Foundation Solutions takes excellent customer service and follow up very seriously. We try to "wow" our customers every step of the way. This means each and every employee has a stake in the process and takes ownership of our mission. It's one of the reasons that Fortress has received the Torch Award for Ethics and Integrity as well as for Customer Service.
Good service doesn't stop at the initial conversation with our office to set up your appointment and your appointment with our System Design Specialist.
It is followed through by Production team, Service Technicians, and our office after you have chosen to do business with us. It's one of the things that sets us apart. After all, isn't your home your biggest investment in most cases?
If you have a question or a concern during installation and/or after installation (whether it is a day or several years later) you can call your System Design Specialist or our office and we will answer your questions and address your concerns as soon as possible. After the job is completed, our Production Crew Leader reviews the job with you, we send out a Post-Installation survey by email or regular mail, and our System Design Specialist will give you a follow up call as well. We want to know how things went and that you are satisfied.
It doesn't end there. We call you every year to set up an annual maintenance of your system. Annual maintenance is then performed by our highly trained and experienced Service Technicians. Our Service Program is very important to our customers.
Our Service Technicians perform maintenance on our systems annually to make sure the system is functioning properly and to inform the customer of any potential concerns or problems. We want to ensure that our systems will work for many, many years, not just for a short period of time. We service homes from Jasper to Jonesboro and from Hoschton to Douglasville with a variety of appointment times to fit our customer's needs.
This is especially important with sump pumps. Sump pumps are no different than any other mechanical device, they need maintenance. If maintained properly a sump pump can last a very long time and it will keep the basement dry. If not maintained, at some point the sump pump will fail. Unfortunately the way most people find out if their sump pump failed is by having to relive the pain of a wet basement again. We know you don't want to go through that again!
This is the reason why we offer a Service Program to our customers. After we install our system, we want our customers to have the peace of mind that their system will keep their basement dry for good! What happens if you have a concern or a problem? Fortress has service technicians that can be sent to your house if you are having a problem or concern!
When you choose a Contractor it should be a long term relationship and not just a short term sales call. All of the above considerations are important so that you can protect your largest investment and more importantly give you the peace of mind that you made the right decision.
If you have any questions and live in Goochland, Croxier, Gum Spring, Manakin Sabot, Sandy Hook, State Farm, and the surrounding areas, call Fortress Foundation Solutions at 1-844-877-3244 or visit our website for more information.