What You Can Expect When You Call Us

Monday, October 4th, 2021 by Kinsey Price

basement Waterproofing

Contacting Us

Once you contact us, your call will be answered right away by one of our customer care

representatives. From there they will help set up an appointment that works best with your schedule. Before the system design specialist is set to look over the impacted space, you will receive a profile of the individual that you will be expecting. You will also receive a copy of a booklet that will hold the information on common basement issues and products that we use to solve them.

Meeting the System Design Specialist

Before the specialist recommends any products or walks you through a possible plan, the specialist will walk you through any questions you might have. We encourage asking any question you may have to ensure everyone is on the same page. From there the specialist will work with you to compose a plan that fits your basement needs.

Project Reminder

A few days before the selected installation date, you can expect a confirmation from one of our customer service representatives. This step ensures that both parties are aware of the project and reminds the homeowner when they can expect the team. We want to make all projects run as smooth as possible by establishing open communication.

Project Begins

Once the team of installers arrive at your home, these individuals will get right to work. These respectful installers will ensure that the project is complete as quickly and efficiently as possible so that you can get back to enjoying your space. Fortress Foundation Solutions works hard so that the project is completed correctly the first time.

Following Up

After the project has been completed we would love to hear back from you. We appreciate feedback so that we can provide the best experience to the homeowners. One of our customer service representatives will follow up with you about our service to address any comments or possible concerns.

If you live in Callaway, Boones Mill, Glade Hill, Rocky Mount, Union Hall, and the surrounding areas,

Call us today at 1-844-877-3244 or contact us online for a free estimate!

our service area

We serve the following areas

Our Locations:

Fortress Foundation Solutions
147 Mill Ridge Rd #234
Lynchburg, VA 24502

Fortress Foundation Solutions
5305 Jefferson Pike
Frederick, MD 21703