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Job review from in Roanoke, VA 24014 on 07/28/21

Overall Rating:

4  out of 5
Our Overall Service
Sales Process
Our Installation Crew
3 - for drainage system 5+ for CleanSpace (Lucky & Teezey)
The Cleanup Process
2 -cleanup by drainage crew who were in a rush to finish in only one day (should have allowed 1.5 days). 5+ cleanup by Lucky & Teezy

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

First, the biggest factor in selecting FF for this job was the textbook "Dry Basement Science that was provided by the sales rep. The sales rep (Bill Hunter) is pretty well informed on the product line; he showed up as scheduled and recommended an appropriate course of action. However, the back office functions (scheduling, proposals, billing, etc.) operate very poorly. After, we agreed to the job, it took weeks to get on the schedule; then the crew showed up late and rushed to get the job finished in one day when it should have been at least 1.5 days. As a result, even though the work was performed well, the CLEANUP WAS AN ABSURD EXERCIZE IN SHUFFLING MUD AROUND THE FLOOR. A "service" person came out a few days later and still did a half-ass job with it. They really need to have a mop bucket and multiple mops and the skill to use them for a proper cleanup. After numerous screwups in adding the CleanSpace (as another job) we finally got on the schedule for that. The guys that showed up for that part of the work were an absolute delight to work with: Lucky and Teezy were professional and handled the job well and in a timely manner. They were two of the best workers I've had at my house.

our service area

We service Ashburn

  • Aldie
  • Catharpin
  • Centreville
  • Chantilly
  • Clifton
  • Dunn Loring
  • Fairfax
  • Gainesville
  • Great Falls
  • Greenway
  • Hamilton
  • Haymarket
  • Herndon
  • Leesburg
  • Lincoln
  • Lovettsville
  • Manassas
  • Mc Lean
  • Merrifield
  • Middleburg
  • Oakton
  • Paeonian Springs
  • Philomont
  • Purcellville
  • Reston
  • Round Hill
  • Sterling
  • The Plains
  • Vienna
  • Waterford
  • West Mclean
Maryland Our Locations:

Fortress Foundation Solutions
129 Vista Centre Dr Suite A
Forest, VA 24551

Fortress Foundation Solutions
5305 Jefferson Pike
Frederick, MD 21703