Healthier basement in Annandale, VA
Challenge
We encountered a unique situation at a home in Annandale, VA, where the homeowner faced an unusual issue with their basement wall. After attempting to repaint, they noticed a flaky substance coming off the wall, even though there were no signs of dampness. The homeowner reached out to us, hoping for a solution so they could confidently repaint their basement.
Solution
Our Customer Care team quickly arranged for a System Design Specialist to inspect the home. Upon closer inspection, it became clear that the issue was likely caused by an underlying moisture problem. To address this, we recommended a comprehensive solution, not just a temporary fix. We installed a combination of our trusted products: the WaterGuard interior drainage system to catch perimeter water, the SuperSump sump pump to remove water, IceGuard to prevent overflow in freezing conditions, the SaniDry Sedona dehumidifier to control humidity and purify the air, and FlexiSpan to seal the wall cracks. The installation went smoothly, and the homeowner was thrilled with the transformation of their basement.