Foundation Repair Customer Testimonial from Wendy N. in Bent Mountain, VA

Troy, Jon, Kelly, and the many others involved in the structural project at my home,

The work on my home has certainly been a process and more paperwork for you than I could have imagined.  The final inspection has been approved and I wanted to take this opportunity to thank all of you very much for your hard work.  

First I want to say how thankful I was to receive the information package and booklet with photos explaining the process.  Being clueless to this type of work, I found it very helpful.  

In speaking to you and others on the Fortress staff, as well as through texts and emails, I was immediately struck by your professionalism and don't laugh, but your good manners as well (not often experienced in my line of work).  When Troy came to view my home and provide the estimate, he immediately put me at ease.  His knowledge and experience was evident.  After initially being denied coverage by my homeowners insurance company, Troy took the time to speak with them and they have agreed to reimburse me for a good portion of the repair work.  Thank you Troy!  

I also want to congratulate you on your crew who did the repair work.  Lucky and his two other crew members were three of the most hard working young men I have ever met, particularly in this day and age when it's difficult to find people who want to work at all.  They were professional, friendly, and took care of my property.  Their cleanup was exceptional, as was taking care not to damage my steep gravel driveway and trees and plants that were in their way.  

You all certainly went the extra mile and I very much appreciate that!  

Thank you, Wendy